January 22, 2010
Ms Farah has introduced effective procedures to enhance different aspects of the school's workflow.
In a world where disease outbreaks and other threats may catch a society by surprise, it's good to know that school staff have the skills and effectiveness to keep students safe and keep the school running efficiently. At Chongzheng Primary School, for instance, Administration Manager Ms Farah Anna Mohamed is the nerve centre of many important, behind-the-scenes systems, such as the one for contact tracing during a disease outbreak.
So if there is an outbreak of Influenza A (H1N1) or hand, foot and mouth disease (HFMD), Ms Farah not only has the contact numbers of all pupils and their parents, but she can also establish which school bus a pupil would have taken to school that morning, which classmates he or she sat with in class and what activities he or she had participated in during CCA. For pupils on Leave of Absence, she keeps them up to date on the school's activities and programmes.
Ms Farah's commitment to efficiency and delivery of quality service is greatly appreciated by colleagues, parents and other stakeholders alike. In 2009, it earned her the Excellent Service Award (EXSA)(Star), the latest in a string of accolades that include the MOE Service Excellence Award (2006 and 2008) and the EXSA (Gold) (2006). Managed by 10 industry associations and SPRING Singapore, EXSA is a national award that recognises individuals who have delivered outstanding service.
"To me, an award is not a must-have," says the cheerful Ms Farah. "But it's a nice affirmation that my team and I are doing a good job."
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